START2FINISH Solution Bundles

START2FINISH Solution Bundles are a range of predetermined maintenance services engineered to ensure your computer network and assets are running predictably, optimally and securely. START2FINISH Solution Bundles guarantee the utmost in network reliability and quality managed services. Siyaya has achieved this by integrating ‘built in best practice workflows and automation, best in class integrated technologies, and skilled support specialists and management’ into individual value packaged bundles.

Choosing a START2FINISH Solution Bundle is just like choosing from a menu except instead of food there’s a choice of Services with the ingredients clearly shown and explained.
Ina nutshell START2FINISH Solution Bundles provides total ICT support and management for a fixed monthly price: Deployment, Management, Maintenance and Resolution – From START2FINISH

 MANAGED-CAREDESK

Managed CareDesk

Manage all incidents, requests and queries via a single point of contact.

Overview
  • First line diagnosis, incident & problem, remote & telephonic support
  • SLA, inventory & asset tracking management
    & reporting
  • Asset Warranty Management Client portal facilities
  • Email2Ticket call logging
  • Management reporting
Includes
  • Call centre infrastructure
  • Technology licenses
  • CareDesk agents
  • CareDesk management
  • 24/7/365 Contact
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 MANAGED-REAL-TIME-MONITORING

Managed Real Time Monitoring

Identify issues using Real-Time technology in order to auto and remotely resolve.

Overview
  • 24×7 Advanced Performance Monitoring
  • Server Configuration Management
  • Key Application Maintenance
  • Microsoft and 3rd Party Patch Management
  • Real Time Server Optimization
  • Workstation Configuration Management
  • Monthly Network Health Review
Includes
  • Remote deployment and installation
  • NOC technical support agents
  • Technology licenses
  • Remote and telephonic support, management and resolution
  • Incident escalation to a 3rd Party
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 SCHEDULED-PREVENTATIVE-MANTENANCE

Scheduled Preventative Maintenance

Proactively monitor devices in Real – Time using an automated prescribed check list.
This solution is so effective that our customers see almost immediate results. A regularly maintained network means fewer failures, yielding higher productivity and savings on support costs for you

Overview
  • Device Maintenance: Flush DNS, Delete Temp Files, Empty Recycle Bin, perform Disk defrag
  • Reboot Machines
  • Create computer restore points
  • Disk clean ups
  • Manage Service
  • Self-healing Tasks based on Status
  • Script execution (Customizable)
  • Automation Policy execution
Includes
  • Remote deployment and installation
  • Scheduled Preventative technical support agents
  • Technology licenses
  • Remote resolution
  • Incident escalation to a 3rd Party
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 MANAGED-ONSITE-SUPPORT

Managed Onsite Support

Provide and manage skilled resources based at user locations.

Overview
  • Recruit, supply & manage resources according to the scope and environment requirement
  • Own all HR and labour issues and requirements
Includes
  • The sourcing process
  • The interview process
  • The hiring and contractual process
  • The onboarding process
  • GUARANTEED resource replacement in the event of absenteeism and leave
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MANAGED-REACTIVE-SUPPORT 

Managed Reactive Response (UnCapped)

Dispatch technical resources to site and manage the callout against a predetermined service level agreement (SLA).

Overview
  • The UnCapped service provides unlimited support callouts for a fixed monthly amount
  • All rates are fixed throughout South Africa
Includes
  • All travel
  • All labour
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 MANAGED-ANTIVIRUS

Managed Antivirus

Siyaya’s Managed Anti-Virus service provides the skilled IT resources, domain expertise, centralized monitoring and management facilities, and proactive approach to ensuring the protection of your servers and workstations against the ever present threat of viruses, spam and malware attacks.

Overview
  • Comprehensive protection for anti-virus, anti-spam, anti-malware, personal firewall, and host intrusion prevention
  • Integrated server-side anti-virus and anti-spam protection for Exchange mail systems
  • Corporate Policies & Protocol deployment
  • Around the clock updates
Includes
  • Remote deployment and installation
  • Technology licenses
  • Anti-Virus technical support agents
  • Remote resolution
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 MOBILE-SECURITY

Mobile Device Security

Secure your data properly by managing the mobile device connections to the network.

Overview
  • Remotely Wipe lost devices
  • Track device location via GPS
  • Standardize  configuration for fast and easy provisioning
  • Enforce Security Protocols
  • Track & report on mobile assets
  • Managed Device Warranty
Includes
  • Mobile Device technical support agents
  • Technology licenses
  • Remote change management
  • Remote resolution
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 RISK-AND-VULNERABILITY-MITIGATION

Risk and Vulnerability Mitigation

Proactively Identify points of weakness in your IT environment on a continuous monthly basis and shut down the risks.

Overview
  • Patch management works with Microsoft OS, MAC OSX, major Linux distributions third party applications
  • Security audit checks for over 50000 vulnerability assessments
  • Vulnerability checks are multi-platform and virtual machines are also included
  • A graphical threat level indicator provides an intuitive, weighted assessment of the vulnerability status of your infrastructure.
  • Integration with over 4,000+ critical security applications ensures the latest updates and definitions are in always place.
  • Extensive reporting, including technical, managerial and compliance standard-specific reports
  • Wake-on-LAN support is also standard.
Includes
  • Remote Risk and Vulnerability management and support agents
  • Technology licenses
  • Remote resolution
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 RENTALS-AND-FINACE

Rentals & Finance

Let Siyaya assess, analyse and advise on your ICT requirements in order to pair you with a funder that will provide the best structured financial arrangement to suit you.

Overview
  • No brokers or middlemen ensures best interest rate deals
  • Rent to own options
  • Approval within hours
  • Excellent procurement advice, sourcing and pricing
  • Siyaya motivated and managed process
Includes
  • Facilitate meeting and processes with funders
  • Provide high level technical advice to meet financial and budget requirements
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